FREQUENTLY ASKED QUESTIONS
Is the event chip timed?
Yes! All our race packs include a timing chip that slots into your shoe laces, this will record your start and finish time to give you an accurate chip timed result.
Where can I find the official results? And will my time go on Power of 10?
All our results will show on https://www.runthrough.co.uk/results/ straight away.
You will also receive a post race email with your result in the week after the event.
The majority of race results will be shown on RunBritain and Power of 10.
How does payment show on my bank statement?
Payment will be taken from GW EVENTS.
What is the minimum age for this event?
Kids race- any age
When will entries close?
Entries will close the Friday before. If the event reaches our max capacity, we will close entries early. We recommend entering early to avoid disappointment.
I can no longer make the event, can I get a refund?
Unfortunately we operate a no refunds policy. Where possible we’d be more than happy to transfer your entry to another event. To do this, please email in with your order number, the website you booked through and choice of new event.
We are sadly unable to transfer you entries within 3 weeks of the race as your race pack and everything associated with your entry fee including your medal, and post race goodies have already been paid for by this time.
Alternatively, we would be happy for you to run the event virtually and we can send your medal out to you in the post. To do this, please simply send through a copy of your recorded run and confirm your postal address and we will have them posted out right away- there is no time limit on completing this.
Can I transfer my entry to a friend?
Yes, we can happily swap the names associated with a booking. Please email in with your order number, and the new runners name, email, address and date of birth. Or alternatively, visit the information desk on the morning of the race to do this.
To transfer a spectator ticket over to a friend, simply pass over the details to the. We don’t need to be notified of the name changes.
When will I be sent all the race details?
You should receive a race information email the Friday prior to the race. Please check your spam folders as they do sometimes get lost! The same information will also be published on the website the week leading up to the event, along with our entry list. If for any reason you do not receive the email, please check the website.
If you’ve entered 2 weeks prior to the race, your bib number and timing chip will be posted to you. You can expect to receive this in the week prior to the run.
If for some reason it doesn’t arrive in time, please just visit the information desk on the morning of the race with your order details and we can issue you a replacement.
For those who’ve entered closer to the race date, you will be able to collect your race packs at the registration desks in the event village on the day.
Will there be a water station on the course?
Yes, we will have bottled water every 5km on the course, please help yourself to this as you pass the water station. (You will pass this once on the 10k, and 3 times on the Half marathon). The 5k and kids race won’t pass a water station until the end.
We will have a bottle of Actiph water waiting for you all at the finish line.
Is there anywhere to leave my bag during the race?
We will have a baggage drop located in the event village. Please limit the number of belongings you bring to the event and if possible leave anything in a car. (You will be able to return to your car between the end of the race and going on the rides).
Your baggage tag is attached to your race number, you simply tear it off and attach this to your bag. To collect, show your number to the baggage marshals and they will help you find your bag.
Am I allowed to wear headphones?
We strongly advise against wearing headphones, but we don’t have any bans on them. If you do choose to wear headphones we recommend keeping the volume low and 1 ear out so you can hear instructions from our marshals.
If you choose to wear headphones then please ensure you are fully aware of the course details to avoid confusion at specific points.
What is the terrain/ course like?
All races follow an undulating route through the theme park and surrounding grounds. Buggy running and Wheelchair racing is accepted, however some sections of the course are narrow and hilly so we highly advise starting at the back of the field to avoid congestion with other runners.
kids race- https://www.plotaroute.com/route/1750451
Where can I find the race photos?
All your race photos will be available on https://photos.runthrough.co.uk/ by the end of the weekend. You will also receive a link to these in your post race email.
When will I get the event t-shirt or any extra kit I ordered with my entry?
Your race T-shirt will be available to collect on the day from our Kit tents.
Any additional T-shirts, hoodies and socks purchased with your race entry can be collected from our RunThrough Kit stall on the day. To do this, please have your order number and email confirmation ready to show to wonderful kit staff.
Where should I park for the event?
The Theme park Car park will be open with plenty of space, please air on the side of caution as there will be traffic arriving into the venue. Please aim to enter the car park between 7am and 8am.
Are dogs allowed at the event?
No, sadly dogs are not permitted within the theme park, except guide dogs.
Where can I stay for the weekend?
Alton Towers Splash landings hotel will be open and available to book HERE. This is organised externally to RunAlton towers, so please contact the resort directly to discuss your stay, the water park or anything to do with accommodation bookings.
Can I enter the park on a different day to my race?
You will require either a race entry or a spectator ticket to enter the park. These aren’t interchangeable between days. If you are running on the saturday, you will alsorequire a spectator ticket to enjoy the rides on Sunday (or visa versa).
How do Spectator tickets work?
Approximately 2 weeks prior to the race we will post out the physical tickets to you.
Under 3’s can enter for free, please just bring them along, no ticket needed.
Are Merlin Passes valid?
As this is a private hire event, sadly merlin passes won’t be accepted. If you hold a Merlin Pass please email in with proof of this to claim a 10% discount to your race or spectator ticket entry.
What access is there for disabled runners, spectators and carers?
If you have a disability or require a carer, please email in with more information and a member of our team can advice what is best for you.
Guide runners are eligible to a free entry, please email in with your guides details and we can get them entered for you.
Will there be showers?
Unfortunately we won’t have access to any shower facilities, but Alton towers will have their toilets open, and you’re more than welcome to nip out to your car or home if you live nearby for a change of clothes and to freshen up.
If your question isn’t answered above or elsewhere on the website, please email [email protected] and a member of our team will endeavour to help. 🙂